Reference

Legal terms for your modal30 account

modal30 Legal pages set out how your account, wallet records and access rights are handled in Indonesia.

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modal30 Legal terms for your modal30 account
POLICY HELP ROUTES

Get help with Legal questions

A clear contact route matters when a Legal question affects your account or wallet status.

Terms request Send a Legal question through the account support path and name the clause or…
Wallet record check If a DANA, OVO, GoPay or QRIS status is part of your question, attach…
Access concern Tell us if phone verification or a location rule affects your access.
DATA AND ACCOUNT CARE

How we handle your Legal rights

Legal care is practical: we explain what data supports an account decision, where policy text can be read, and how to ask for a change.

Data handling

We use account details for account access, phone verification, policy communication and matching payment records.

Cookie choices

Cookies can support the account session and help the policy page load correctly on your device.

Account security

Keep your phone and account access details private, and do not send a wallet PIN with a support request.

Record retention

We retain account and transaction records for the period required to address account administration, disputes and applicable Legal duties.

Correction request

You can ask us to correct an inaccurate account detail through the account support path.

Deletion contact

To ask about removing personal data, contact us from the account area and specify the records involved.

Questions about modal30 Legal terms

These answers address the Legal searches we hear most often before an account is opened. They cover access, personal data, cookies, payment records and contact steps, with the account path kept at the centre. If your situation is not listed, send the question through the account support route and include only the details needed to identify your request.

modal30 Legal covers account access, phone verification, wallet records, personal data, cookies, policy requests and applicable jurisdiction terms. Access or eligibility depends on local law, and the service is available only where local law permits. Read the current notice before completing your account step.

Yes. Access or eligibility depends on local law and may vary by location or account circumstance. Our terms apply where local law permits. If an access question appears after phone verification, contact us through the account support path so we can explain the relevant policy position.

We match a DANA or QRIS payment record with your account reference, receipt details and transaction time. We do not need your wallet PIN. If you ask about a correction or status, send the receipt through the account support route so the record can be checked.

Yes. Use the account support path and identify the data that appears wrong, the correction requested and your account reference. We assess the request against the applicable Legal terms and may ask for a safe verification step before changing phone or identity details.

Clearing cookies can end the browser session or require phone verification again, but it does not automatically erase the account record. Cookie handling and data retention are separate Legal matters. Contact us if you want to ask about a specific account or browser record.

Send a removal request from the account area and describe the personal data involved. We review it under the current Legal terms. Some records connected to payment checks, disputes or required account administration may need to remain for the applicable retention period.

Use the account support route and quote the clause, page heading or account step that raised your question. Include your account reference, not wallet credentials. We can explain the wording, identify any location condition and direct payment-record questions to the correct check.

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